Caredove Usage Report 2024

The North East Community Support Services (NECSS) Network has become a vital resource for connecting clients with the services they need in North Eastern Ontario. NECSS Network was designed to promote collaboration between agencies, reduce duplication of services, and ensure that all clients in the region have access to the support they need.

The NECSS Network has grown substantially since its launch in 2019. The Network now has 63 Community Support Service agencies listed with services, and 35 current active agencies. There are now 69 service categories to choose from and over 448 services listed on the NECSS Network.

The 2024 Caredove Usage Report for the NECSS Network highlights significant growth and increased utilization of the Caredove platform. The report shows a substantial rise in referrals, with a total of 7,787 referrals sent in 2024, marking a 2,050 referral increase from the previous year. The most referred service category was Hospital Transition to Home Support, accounting for 29% of all referrals. Despite the overall positive trend, certain service categories and organizations exhibited lower referral volumes, indicating areas for potential improvement. Moving forward, the focus will be on enhancing support for under-utilized services, promoting client self-referrals, and increasing referrals from family medical clinics to ensure comprehensive community support.