Caredove Usage Report 2024

January 28, 2026

North East Community Support Services Caredove Utilization Report 2024

The North East Community Support Services (NECSS) Network has become a vital resource for connecting clients with the services they need in North Eastern Ontario. NECSS Network was designed to promote collaboration between agencies, reduce duplication of services, and ensure that all clients in the region have access to the support they need.


The NECSS Network has grown substantially since its launch in 2019. The Network now has 63 Community Support Service agencies listed with services, and 35 current active agencies. There are now 69 service categories to choose from and over 448 services listed on the NECSS Network.


The 2024 Caredove Usage Report for the NECSS Network highlights significant growth and increased utilization of the Caredove platform. The report shows a substantial rise in referrals, with a total of 7,787 referrals sent in 2024, marking a 2,050 referral increase from the previous year. The most referred service category was Hospital Transition to Home Support, accounting for 29% of all referrals. Despite the overall positive trend, certain service categories and organizations exhibited lower referral volumes, indicating areas for potential improvement. Moving forward, the focus will be on enhancing support for under-utilized services, promoting client self-referrals, and increasing referrals from family medical clinics to ensure comprehensive community support. 


Share this

More Content

By Kim Marin September 2, 2026
September is World Alzheimer's Month, a time dedicated to raising awareness of Alzheimer's disease and other dementias, challenging stigma, and recognizing the impact these conditions have on individuals, families, care partners, and communities. It is also an opportunity to highlight the importance of early diagnosis and the resources available to support people throughout their journey. This year's campaign theme, " The Earlier You Know, The More You Can Do: A Dementia Diagnosis Matters ," emphasizes the value of recognizing symptoms early and accessing information, support, and services as soon as possible. While a dementia diagnosis can bring uncertainty and difficult emotions, it can also open the door to education, planning, and a network of support that helps individuals and families move forward with confidence and understanding. At Home & Community Support Innovation Centre, we recognize that dementia affects more than the person living with the disease. It touches families, friends, neighbours, caregivers, and communities. Supporting people living with dementia requires a collective effort, grounded in compassion, awareness, and access to reliable resources. As part of World Alzheimer's Month, we encourage everyone to learn about the 10 Warning Signs of Alzheimer's disease and other dementias. Understanding these signs can help foster important conversations, reduce stigma, and encourage individuals to seek assessment and support sooner. One of the key messages behind this campaign is that dementia is not a normal part of aging, and early awareness can make a meaningful difference for individuals and their loved ones. For those who are concerned about memory changes, supporting a loved one, or navigating a recent diagnosis, there are resources available to help. The Getting a Diagnosis Toolkit provides practical guidance for individuals and families, including information about the diagnostic process, preparing for appointments, and connecting with community supports. The Alzheimer Society of Sudbury-Manitoulin North Bay & Districts and the Alzheimer Society of Ontario also offer education, information, and support for individuals, families, and care partners throughout Ontario. These organizations play an important role in helping people access trusted information and feel supported throughout every stage of the dementia journey.
By Jon Newfeld July 23, 2026
Ontario Healthcare Reporting Standards (OHRS) and Ontario Healthcare Financial & Statistical System (OHFS) Training Modules Available
A bunch of colorful pencils are laying on a wooden table.
August 21, 2024
The Product Management & Delivery (IAR, Assessment) Education Team at Ontario Health provides education and support for the use of interRAI standardized clinical assessments for new and experienced interRAI assessors working in the Community Support Services (CSS) sector to conduct quality assessments.
More Posts